Itaú, the Brazilian bank, now offers its AI tool ia.i to corporate clients on the Itaú Empresas app for Android and iOS, Mobile Time reports. Until now the assistant was available only to individual customers and small and medium-sized businesses.
According to the report, ia.i gives business clients a diagnosis of their company and answers questions or produces deeper analysis in natural language, suggesting follow-up questions as it goes. Its answers draw on the company data Itaú has access to. It also handles questions about boletos, cards, payments, Pix, security and amounts received, and can send users to the section of the platform for the feature they need.
Itaú built the corporate version using experience from Itaú Emps, its digital bank for SMEs. The bank intends to improve the tool based on user interactions during this initial phase, Mobile Time reports.