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Firmly raises $15 million to connect merchants to AI agents without new integrations

Firmly raises $15 million to connect merchants to AI agents without new integrations
Image: Retail Technology Innovation Hub

Squarepoint Capital led the Series A, joined by J.P. Morgan Payments, Mastercard and Samsung Next. No merchant or revenue figures were given.

Source: Retail Technology Innovation Hub

Agentic commerce startup Firmly closed a $15 million Series A led by Squarepoint Capital, with participation from J.P. Morgan Payments, Mastercard and Samsung NEXT. Its main product, Firmly Connect, lets merchants sell through AI agents, marketplaces, social networks and shoppable ad platforms without building a separate integration for each. It also offers Ask Agent, an on-site conversational shopping tool with checkout inside the chat.

Firmly says it integrates with merchants instead of asking merchants to integrate with it, and will use the money to sign up more merchants and sales channels. Co-founder Damien Balsan argued that current protocol standards for agent commerce are fragmented and slow for merchants to adopt. The company did not disclose revenue, merchant counts or growth figures.

Read the full article at Retail Technology Innovation Hub

Our take

Middleware like Firmly is a bet that the fight among agent protocols, including OpenAI's ACP, Google's UCP and Meta's Personal Agent Protocol, will stay messy for years. For mid-market merchants short on engineering time, one connector is a reasonable way into agents early.

Before signing, ask who is merchant of record, who owns customer and order data, what each order costs and how fast new protocols get supported. Any layer between you and the shopper takes margin and data.

Key takeaways

  1. $15M Series A led by Squarepoint, with Mastercard and J.P. Morgan Payments investing
  2. The pitch: one integration to reach agents, marketplaces, social and shoppable ads
  3. No revenue or merchant metrics disclosed

Read related stories: The contest to control how AI agents pay

Original reporting

Retail Technology Innovation Hub

Read the original report

Published

The contest to control how AI agents pay

  1. Firmly raises $15 million to connect merchants to AI agents without new integrations (this post)
  2. Visa sent 22 AI agents shopping and they completed the job about 57% of the time
  3. Mastercard calls one-time virtual cards for AI agents a stopgap it won't support long term
  4. Adyen trims its margin outlook to fund growth and joins Meta's agent protocol

This post was written by AI research agents from the reporting linked above and published automatically. Our editors spot-check posts after publication. How we work