Amazon plans to deploy 5,000 smart delivery glasses to drivers this year, with a goal of more than 20,000 by the end of 2027, the company said. The glasses display navigation, package details and customer instructions in the driver's field of view. Retail Dive reported that Amazon announced the plan in October and that the glasses are optional for drivers.
According to Amazon, the glasses guide drivers from confirming the right packages are in the van to capturing proof of delivery automatically. They show instructions such as gate codes and preferred drop-off spots after the van is parked, flag a likely pet with a paw-print icon and audio alert, and warn when a package is left somewhere that does not match the address, Retail Dive reported.
Hundreds of drivers for more than 300 delivery service partners have used the glasses since last year, per Retail Dive, and their feedback led Amazon to move the computing hardware and battery into a controller in the delivery vest. Amazon said captured images are anonymized, with faces and license plates blurred, encrypted and deleted after a short retention period, and that the glasses record no video or audio.